Privacy Policy
This policy explains how LightArches collects, uses, and protects your personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).
1) Who we are
LightArches (“we”, “us”, “our”) provides immersive lighting installations for events. Our website is lightarches.com.
2) What personal data we collect
We collect only the information you choose to provide when you contact us, which may include:
- Name
- Email address
- Event details you share (e.g. date, venue/location, timings, preferences)
3) How we collect your data
We collect data when you:
- Submit an enquiry via our contact form
- Contact us directly by email
4) How we use your data
We use your personal data only to:
- Respond to enquiries
- Provide quotes and availability
- Communicate about a potential or confirmed booking
We do not sell, rent, or share personal data with third parties for marketing purposes.
5) Our lawful basis for processing
Under UK GDPR, we process enquiry data on the basis of legitimate interests (responding to and managing enquiries) and taking steps prior to entering a contract (providing quotes/availability where requested).
6) Data sharing
We may share limited information only where necessary to deliver services (for example, with a venue or supplier you ask us to liaise with), or where required by law. We do not share your data for advertising or marketing by others.
7) Data retention
We keep personal data only for as long as necessary to deal with your enquiry or booking. If you would like us to delete your enquiry data, contact us and we’ll action it unless we are required to keep it for legal reasons.
8) Security
We take reasonable technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.
9) Cookies
This website does not use advertising cookies or third-party tracking cookies by default. Basic technical cookies may be used by your browser or hosting provider for core site operation and security.
10) Your rights
You have rights under UK GDPR, including the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or request restriction of processing (in certain circumstances)
To exercise your rights, contact us using the details below.
11) Contact us
Email: hello@lightarches.com
If you are unhappy with how we handle your data, you can also complain to the UK Information Commissioner’s Office (ICO).
12) Changes to this policy
We may update this policy from time to time. Any changes will be published on this page.